Important - Prescription Service
You can order your medication in the following ways:
- via SystmOne online service
- via your nominated pharmacy
- prescription post box onsite
We DO NOT accept prescription requests over the telephone as this can lead to mistakes and block the phone lines for vulnerable or unwell patients.
If you're reordering medication from a repeat prescription, please allow up to 3 working days from placing your order until your medication is ready to collect.
All patients are required to nominate a pharmacy. If you wish to have your prescriptions delivered, please discuss this with your pharmacy of choice.
If you wish to request medication that is NOT on a repeat prescription, please go to the 'Ask a Question' tab on the SystmOne On Line service and inform us of your query. Our reception team will pass this request to a doctor to review.
If you have not registered to use our SystmOne online prescription requesting service, you can speak to your local pharmacy, they may be able to request, pick up and deliver medications on your behalf. You may need to sign an agreement with them, allowing them to manage your medications.
Please ensure that repeat prescriptions are requested well in advance of weekends, bank holidays and your own holidays.
If your GP agrees, you may obtain repeat prescriptions without an appointment by placing your repeat request form in the box provided in reception. Please ensure you have ticked your requirements.
If you are unable to come to the Surgery then please send your request by post, enclosing a stamped addressed envelope. This may take longer so allow more time. If you are housebound you may be able to organise with the chemist to have your drugs delivered.
Unfortunately requests for prescriptions cannot be taken over the telephone due to the risk of errors occurring and, in addition, as this may block the telephone for urgent calls. If you receive regular repeat prescriptions your doctor will ask you to make an appointment from time to time to monitor your medication.
We recycle thousands of prescriptions per year. We rely on a system to ensure efficient processing. Requests on hand written paper or for non-agreed medications may cause delay. If you have a regular prescription (e.g. an inhaler from a regular pharmacy, in an emergency the pharmacy may supply this if the Surgery is closed).