Please make an appointment either in person at the reception desk or by telephoning 01202 525252 between 8.00 am and 6.00 pm. The doctors run Surgeries offering 10 minute appointments. Please remember to let us know when you want to cancel an appointment as an awful amount of doctor and nurses time is wasted by patients just not turning up.
The surgery times and doctor availability are varied during the week between 8.00 am and 6.00 pm. Please do not telephone the surgery with queries until after 10.00 am.
We have recently changed our appointment system and now offer emergency and routine appointments. On calling the surgery, our reception team will greet you and offer you either a routine or emergency appointment.
Routine appointments for GPs and Nurses are available up to 4 weeks in advance. Please note that your doctor/nurse may not be available on the same day and the same time each week.
Patients who feel their medical problem is an emergency will be placed on a list for the Duty GP to phone back later that morning or afternoon. The GP will then discuss the urgent matter with you and offer advice. If he or she feels that the matter needs to have a face-to-face consultation, the patient will be booked into a clinic with the Duty GP later that morning or afternoon.
However, please be aware we are no longer able to offer book on day appointments for our other GPs who are not duty. Therefore patients attending the surgery in person or phoning at 8.00 am for a same day appointment with a non duty GP will either have to book a routine appointment with that GP or go through the triage route with the Duty GP.
Please note that the surgery is not contactable by telephone during our extended clinics as these appointments are pre-bookable only and aimed at patients that cannot attend the surgery during normal core hours.