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Resources for Mental Health

eConsult

Please note that once our capacity to deal with eConsults has been reached for the day, this service will be suspended until the next working day. You can still use eConsult to get self-help advice during this time.

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++ IMPORTANT INFORMATION ++


 

We are closed on Thursday 2nd June 2022 and Friday 3rd June 2022 for the Bank holidays. If you require urgent medical attention whilst we are closed, please call NHS 111.

Please ensure you allow extra time for Prescription requests during this period.

Patients should be aware that we record all incoming and outgoing telephone calls to and from the practice for training, compliance, fact finding, quality assurance and medicolegal reasons.

 

Appointments at the practice.

General Practice is currently facing an unprecedented increase in demand for appointments which far outstrips that of even 2 years ago, prior to Covid. We are trying our best to meet the needs of our patients, but, as for every other practice, our ability to meet this demand is limited as we do not have an infinite amount of resources and therefore we can only offer a certain amount of appointments. As a result of this, there is currently around a 3 week wait for a routine appointment with a GP.

We are continuing to offer telephone appointments initially. As well as trying to protect our vulnerable patients and Staff from the spread of COVID, this also increases our capacity for patient contacts as due to the cleaning procedures that need to happen after each face to face appointment, face to face appointments now take much longer. We can therefore usually do two to three telephone consultations in the time it would take to do one face to face appointment. If the clinician feels a face to face appointment is clinically appropriate, you will then be invited to attend the practice at an appropriate time. 

Our patients can also help with the demand on our services.

We ask you to think twice before booking an appointment - do you really need an appointment with a clinician?

  • Have you tried speaking to your pharmacist about your problem?
  • Is there something you can get over the counter?
  • Is this a problem that is likely to settle on its own - should you wait before requesting an appointment?

There are lots of conditions where you will be able to get help easily without speaking to a clinician at the surgery.

Making an appointment to discuss minor illnesses, which are often self-limiting (i.e. they tend to get better on their own without a prescription), means that people who really need an appointment struggle to get through. The following are common examples of things which we often find you don't need to speak to a clinician about unless your symptoms are particularly severe, they aren't settling, or you feel really unwell. If you are not sure, please check out the NHS links below before you contact us.

The NHS App also has a wealth of information which can help you to manage your symptoms.

Emergency Surgery

In order to provide urgent access we have a duty doctor clinic each morning and afternoon.

To ensure that the duty doctor is only dealing with a safe number of patients each day, we only have a certain number of these appointments available. You should only ask for one of these appointments if your problem is too urgent to wait until the next available pre-bookable appointment. Please note that only 1 problem can be discussed, and no routine problems will be dealt with during the duty doctor appointment.

When all these appointments are taken, we will be unable to see any more patients. You can book the next available appointment or if you feel your problem can’t wait until the next available slot you have several options:

  • see a pharmacist
  • make an appointment at the urgent care centre via A&E
  • 111 (but please be aware that if the 111 advisor recommends seeing a GP the same day, we will not have capacity to accommodate this if you have already enquired about the Emergency Surgery and been told that it is full).
  • A&E  - if you feel your problem requires this sort of urgent assessment. 

 

Across the country Practice teams are facing unprecedented levels of abuse from patients. The Institute of General Practice Management has produced the video below of some of the abuse practice staff have received.

 High demand

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COVID Information

The Practice has a COVID information page here where you can find the latest information and advice including information on the vaccine program.

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The NHS is now moving into the next phase of 'reset and recovery' and we are starting to resume normal procedures/treatments.  We would therefore like to give you an update on what's happening now and in the future.

1.      The Surgery doors are open, but we have limited space inside due to social distancing. In our waiting area we have space for 7 patients to socially distance and sit inside.  As space is limited, please can ONLY the patient enter the surgery unless it is essential that you have a carer help you.   

2.      We are continuing to provide telephone appointments with a GP initially. From this your GP will assess your needs and if a face to face appointment is required, they will arrange this for you.  Remember, we do have our e-Consult service which is proving to be a very popular online service.  See the banner at the top of our website for further details.

3.      Please wear a mask or face covering when attending for your appointment; a home made cover or scarf is acceptable. Unfortunately we cannot provide you with a mask due to the difficulty in acquiring PPE for our own staff.

4.      Always observe social distancing when waiting to come into the surgery and maintain a distance of 2m (6 ft) from other people. 

5.      Attend for your appointment as close to the appointment time as possible in order to avoid too many people gathering at one time.  Our clinicians will try and keep to time as best them can.

6.      We are continuing with cervical smears and it is very important that ladies receiving an invitation should not hesitate to book an appointment with us.   WE ARE AWARE OF A SCAM WHERE WOMEN ARE BEING CONTACTED BY TEXT ADVISING THEM THAT THEY ARE OVERDUE A SMEAR TEST.  THEY ARE THEN ASKED TO CALL A MOBILE NUMBER AND PROVIDE PERSONAL DETAILS.  PLEASE DO NOT RING THIS NUMBER.

7.     Please can patients nominate a pharmacy if they need drugs etc.  This will enable your GP to send your prescription electronically so you can collect your medication directly from the pharmacy.  See our 'Electronic Prescribing Service' article below.

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ZERO TOLERANCE

We do appreciate that this is an incredibly difficult and worrying time for everyone, and our staff have worked very hard to treat patients as best they can under strict constraints.  If anyone has any problem with the service we provide, please let us know as soon as possible and we will try to address any issues. 

However, we will not accept any form of threatening behaviour or language and should this continue, the GP Partners will not hesitate to summon the police if necessary and remove abusive patients from our list. 

 

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Organ Donation

From 20th May, the Government announced that everyone is now OPTED IN for organ donation and will need to OPT OUT should they not want to donate.  If you do wish to opt out, please contact the Organ Donation Service on 0300 303 2094 or obtain further details from their website www.organdonation.nhs.uk.

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Domestic Abuse

Please see the poster below for advice on seeking help with Domestic Abuse:

Domestic Abuse Advice

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The Electronic Prescribing Service

This spring, the next stage of the Electronic Prescribing Service (EPS) was introduced by the NHS.  This means that we will now be sending virtually ALL prescriptions via the EPS.   This will mean that your GP or Nurse Practitioner will forward your prescription electronically to your nominated pharmacy or for those without one, your GP will give you a 'token' prescription that you can present to any pharmacy of your choice who will then download your medication from a secure data cloud.  Please remember that the Pharmacist may not have your medication available, so please allow two working days to collect it.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and bring it to reception with some photographic ID as soon as possible so we can up date your details.

EPS Pharmacy Nomination Form

EPS Information Sheet

Pharmacies Local to the Village Surgery

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Travelling Abroad?

Please see our article on vaccines for foreign travel and how we can help you.  However please remember - patients who intend to travel abroad are required to phone through the surgery 5-7 days after you have submitted your travel form to find out exactly which travel vaccinations they require in advance of their appointment. 

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Update your Contact Details

You can update your contact details securely online. Click here to update your details

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  On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appointment over the next four weeks (currently suspended during the pandemic).

  • Cancel an appointment. 

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

  • View your Summary Care Record  

  • Review your detailed recorded medical record. 

The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

To view your summary care record online Click Here

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Review your detailed recorded medical record

You now have the facility to review your detailed recorded medical record.  However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing.  This may take up to 10 working days.

(Site updated 20/05/2022)
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