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Resources for Mental Health

eConsult

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++ IMPORTANT INFORMATION ++


Dear Patients,

General Practice is currently facing an unprecedented increase in demand for appointments which far outstrips that of even 2 years ago, prior to Covid. We are trying our best to meet the needs of our patients, but, as for every other practice, our ability to meet this demand is limited as we do not have an infinite amount of resources. As a result of this, there is currently around a 3 week wait for a routine appointment with a GP.

The Village Surgery has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available to those who need them. In addition, all our staff have worked tirelessly, often giving up their free time, to deliver Covid vaccinations to our patients. These clinics have taken hours to arrange with thousands of telephone calls made and answered in order to manage these effectively.

We are still in the midst of a Covid pandemic with new variants emerging. The practice is continuing to try and keep our patients safe when they are accessing our services by limiting the number of patients in our building at any one time to maintain social distancing. We also have to take into account that the Dental Surgery also uses our waiting area. Therefore we have adapted the way in which you can get a GP appointment safely by initially offering telephone appointments. If the clinician feels a face to face appointment is clinically appropriate, you will then be invited to attend the practice at an appropriate time.

By initially offering telephone consultations, this also increases our capacity for patient contacts as due to the cleaning procedures that need to happen after each face to face appointment, face to face appointments now take much longer. We can therefore usually do two to three telephone consultations in the time it would take to do one face to face appointment.

We are grateful to all who have supported us in our endeavours and ask for your understanding of this situation. We are, on the whole, receiving more abusive behaviour and complaints than we have done previously, despite the fact that, as a Practice, we are all trying hard to maintain good quality care in exceptionally difficult times.

Please remember that the Reception team are trying their best to help you. Neither they, or any of our staff, deserve to be subject to any kind of abusive behaviour.

Across the country Practice teams are facing unprecedented levels of abuse from patients. The Institute of General Practice Management has produced the video below of some of the abuse practice staff have received.

 High demand

COVID VACCINATION PROGRAM

We are working with other local practices within our Primary Care Network to deliver COVID-19 Vaccinations. This means when you are offered an appointment for the vaccine you may be asked to go to another surgery to have this done.

The government have given clear instructions on cohorts of patients and their priority. Therefore please do not contact the surgery to enquire about the vaccine - you will be contacted when the government are ready for your age group.

Our primary care network is now focused on providing 2nd dose vaccines to Cohorts 1-9 which is patients aged over 50 and individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality. 

If you are in one of the above cohorts and have not had your first dose of the COVID Vaccine you will now need to book at the large vaccination centres or participating pharmacies by calling 119 or visiting  www.nhs.uk/covid-vaccination.

Eligibility criteria are determined by NHS England and we do not have any discretion to invite patients outside this. Please do not contact the surgery to ask if you can be considered for early vaccination as this is not something about which we have any discretion. If you have not been invited yet you will be invited at the appropriate time depending on your level of risk and availability of the vaccine, the full roll-out of the vaccine is likely to take many months.

We will not be providing a vaccination service for people aged 18 to 49 when they become eligible. We were set up as a service for cohorts 1-9 only and there are a wide range of alternative local options for people who are due to be vaccinated next.

If you are in this younger cohort, you will be able to get your vaccination at other local vaccination services including hospital hubs, community pharmacies and larger vaccination centres :

  • Bournemouth International Centre, Exeter Road, BH2 5BH
  • Castle Lane Pharmacy, 482 Castle Lane West, Bournemouth, BH8 9UD
  • Bryant Pharmacy, 462 Ashley Road, Poole, BH14 0AD
  • The Grove Pharmacy, Christchurch Hospital, Fairmile Road, Christchurch, BH23 2FQ
  • Wallisdown Pharmacy, 337 Wallisdown Road, Poole, BH12 5BU

When you become eligible, you will be able to book your vaccine and choose a local service through the national booking service at www.nhs.uk/covid-vaccination or by phoning 119.Other services in this area have sufficient capacity to be able to vaccinate everyone who is eligible when it is their turn.

It is very important that when you are invited, you attend the appointment for the vaccine. 

If you would like further information on why you will need to wait for your vaccine, please click here. If you would like to know more about the vaccine, please click the links for information about the COVID-19 vaccine.

Thank you for your understanding.

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COVID Information

The Practice has a COVID information page here where you can find the latest information and advice.

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The NHS is now moving into the next phase of 'reset and recovery' and we are starting to resume normal procedures/treatments.  We would therefore like to give you an update on what's happening now and in the future.

1.      The Surgery doors are open, but we have limited space inside due to social distancing. In our waiting area we have space for 7 patients to socially distance and sit inside.  As space is limited, please can ONLY the patient enter the surgery unless it is essential that you have a carer help you.   

2.      We are continuing to provide telephone appointments with a GP initially. From this your GP will assess your needs and if a face to face appointment is required, they will arrange this for you.  Remember, we do have our e-Consult service which is proving to be a very popular online service.  See the banner at the top of our website for further details.

3.      Please wear a mask or face covering when attending for your appointment; a home made cover or scarf is acceptable. Unfortunately we cannot provide you with a mask due to the difficulty in acquiring PPE for our own staff.

4.      Always observe social distancing when waiting to come into the surgery and maintain a distance of 2m (6 ft) from other people. 

5.      Attend for your appointment as close to the appointment time as possible in order to avoid too many people gathering at one time.  Our clinicians will try and keep to time as best them can.

6.      It is vitally important that all child and adult immunisations are continued.  Please book these as normal.  For further advice on Immunisations during the pandemic, please click on this link: 

NHS Immunisations FAQs

7.      We are continuing with cervical smears and it is very important that ladies receiving an invitation should not hesitate to book an appointment with us.   WE ARE AWARE OF A SCAM WHERE WOMEN ARE BEING CONTACTED BY TEXT ADVISING THEM THAT THEY ARE OVERDUE A SMEAR TEST.  THEY ARE THEN ASKED TO CALL A MOBILE NUMBER AND PROVIDE PERSONAL DETAILS.  PLEASE DO NOT RING THIS NUMBER.

8.     Please can patients nominate a pharmacy if they need drugs etc.  This will enable your GP to send your prescription electronically so you can collect your medication directly from the pharmacy.  See our 'Electronic Prescribing Service' article below.

We will continue to keep our patients up to date as much as we can in this rapidly changing situation and appreciate your patience. 

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ZERO TOLERANCE

We do appreciate that this is an incredibly difficult and worrying time for everyone, and our staff have worked very hard to treat patients as best they can under strict constraints.  If anyone has any problem with the service we provide, please let us know as soon as possible and we will try to address any issues. 

However, we will not accept any form of threatening behaviour or language and should this continue, the GP Partners will not hesitate to summon the police if necessary and remove abusive patients from our list. 

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Diabetes Advice Helpline

NHS England and NHS Improvement have launched a new Diabetes Advice helpline to support people living with insulin-treated diabetes during the COVID-19 pandemic. The helpline offers clinical advice for people who cannot access their usual care teams due to local service disruption.

For further details, please click on this link:

NHS Diabetes Advice Helpline

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Organ Donation

From 20th May, the Government announced that everyone is now OPTED IN for organ donation and will need to OPT OUT should they not want to donate.  If you do wish to opt out, please contact the Organ Donation Service on 0300 303 2094 or obtain further details from their website www.organdonation.nhs.uk.

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Domestic Abuse

Please see the poster below for advice on seeking help with Domestic Abuse:

Domestic Abuse Advice

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The Electronic Prescribing Service

This spring, the next stage of the Electronic Prescribing Service (EPS) was introduced by the NHS.  This means that we will now be sending virtually ALL prescriptions via the EPS.   This will mean that your GP or Nurse Practitioner will forward your prescription electronically to your nominated pharmacy or for those without one, your GP will give you a 'token' prescription that you can present to any pharmacy of your choice who will then download your medication from a secure data cloud.  Please remember that the Pharmacist may not have your medication available, so please allow two working days to collect it.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and bring it to reception with some photographic ID as soon as possible so we can up date your details.

EPS Pharmacy Nomination Form

EPS Information Sheet

Pharmacies Local to the Village Surgery

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Travelling Abroad?

Please see our article on vaccines for foreign travel and how we can help you.  However please remember - patients who intend to travel abroad are required to phone through the surgery 5-7 days after you have submitted your travel form to find out exactly which travel vaccinations they require in advance of their appointment. 

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Update your Contact Details

You can update your contact details securely online. Click here to update your details

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  On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appointment over the next four weeks (currently suspended during the pandemic).

  • Cancel an appointment. 

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

  • View your Summary Care Record  

  • Review your detailed recorded medical record. 

The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

To view your summary care record online Click Here

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Review your detailed recorded medical record

You now have the facility to review your detailed recorded medical record.  However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing.  This may take up to 10 working days.

(Site updated 21/06/2021)
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