The Winter 2018/19 Surgery Newsletter is now available.
ON LINE SERVICE TO BOOK APPOINTMENTS, ORDER PRESCRIPTIONS, REVIEW YOUR DETAILED RECORDED MEDICAL NOTES AND REVIEW YOUR SUMMARY CARE RECORD.
The Village Surgery has an on line service called ’SystmOnline’. SystmOnline is a very easy to use website which will enable you to:
- View existing appointments
- Book a 10 minute doctor's appointment over the next four weeks
- Cancel an appointment
- View your medication
- Request repeat medication
- Review your Summary Care Record
- Change your contact details
- Review your detailed recorded medical record.
To set yourself up to use the service couldn’t be simpler: merely attend the Surgery and ask in person at reception for a user name and password—but please be aware that photo ID may be required. If you are a carer and would like to register the person you care for, please obtain a consent form from reception and ask the person you care for to complete it and for you to then return it in person to reception.
Ordering repeat prescriptions is also a simple procedure and can be done by following some easy to understand prompts on the website. We hope our patients will be pleased with the simplicity and convenience SytemOnline gives them.
Requests to review your medical record will need to be assessed by your usual GP to ensure there is nothing in your record that he/she considers possibly harmful to your well being. This may take up to 10 working days.
For further information, please pick up a leaflet from the receptionists.
OUT OF HOURS - NHS 111
Please note that if you require to see a doctor or want medical advice when we are closed and it cannot wait until we are open, the number you need to contact for Out of Hours or advice is 111.
ARE YOU A CARER? If so, please let us know - we may be able to help you.
Do you help a family member , friend or neighbour who needs support because the person
- Has a long term health condition
- Has a physical disability
- Has a learning disability
- Has a mental illness that means they need support to cope
- Has a substance misuse problem with drugs or alcohol
Your Doctor needs to know if you are caring for someone. You or the person you care for might need extra support for example if you need to go into hospital for your own needs or you are unwell. Carers have extra health risks for example back and neck injuries, stress related conditions, recurrent viral conditions and nutritional problems.
You are entitled to a free flu vaccination each autumn, please ask at reception
There is help and support if you are a carer , you can speak to someone about caring by telephoning NHS Carers Direct on 0808 802 0202. Advisors on the service will call you back if necessary. They speak over 100 different languages.
If you need help with practical tasks of caring telephone
· Poole Social Services on 01202 633902 (helpdesk)
· Bournemouth Care Direct 01202 01202 454979
· You are entitled to a carers assessment, this is a meeting with a Social Worker who will look at the services you might benefit from to help you.
Join your local Carer’s Information Service This service will send you a regular newsletter about services and support available for carers including those which help you get a break from caring. Many services are free even if you have private funds. You may miss out on things that you are entitled to if you do not join this service, it is free to join telephone 01202 458204 and ask to join the carers information service
You or the person you care for may be entitled to benefits. Some benefits are not means tested so even if you have private funds you may still be able to claim. Get advice from NHS Carers Direct 0808 802 0202, or ask at your local Citizens Advice Bureau or the Department of Work and Pensions.
Get a break from caring . It will help you and the person you care for to stay healthy if you get enough rest and a break from each other now and again. There are local day activities for carers, grants available for short breaks and ways to get a longer break if you need it. There is a subsidised service for replacement care if the person that you care for cannot be left alone. Telephone the carers team on 01202 458204
Plan ahead, so that if you have an emergency or are unwell the person that you care for will be looked after. You can register for the Carer’s in Crisis Service. You need to do this now, rather than when you have an emergency as registration can take 3 to 4 weeks. Once the plan is set up you will have the peace of mind of knowing that help is just a phone call away if you ever need it. 01202 633902 (helpdesk), registration is free.
More information is available on our Carers Direct section.