New Telephone System
During the week beginning 9th December 2019, we will be installing a new telephone system.
We have been assured that patients shouldn't notice any changes when the new digital system takes over at lunchtime Thursday 12th December. However if there is a problem getting through on 01202 525252, we have been given the temporary number of 01202 091649 instead.All staff will have training on the new phones, but we ask for our patients' patience whilst we become familiar with the new system.
We will be closed for the Christmas Holiday on the following dates:
Christmas Eve (24th December) - Open 0800 - 1830
Christmas Day and Boxing Day (25th and 26th December) - Closed
27th December - Open 0800 - 1830
New Year's Eve (31st December) - Open 0800 - 1830
New Year's Day (1st January 2020) - Closed
2nd January 2020 - Open 0800 - 1830
++ IMPORTANT INFORMATION ++
Blood Tests (Phlebotomy Service)
Please be aware that the Royal Bournemouth, Poole and Christchurch Hospitals no longer accept blood test results from GP Surgeries. We now offer our own phlebotomy clinics on Wednesdays and Fridays. Patients are still able to book a blood test appointment at Boots in the Poole Dolphin Centre by calling 01202 448087. Children aged 14 and under can still go to Poole Hospital for blood tests or via the Dolphin Centre.
A warm welcome from our staff to the Practice Website
May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.
We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and NHS England to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.
The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.
All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice. You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.
Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.
The Electronic Prescribing Service
The Village Surgery uses the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.
Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and bring it to reception with some photographic ID as soon as possible so we can up date your details.
EPS Pharmacy Nomination Form
EPS Information Sheet
Please see our article on vaccines for foreign travel and how we can help you. However please remember - patients who intend to travel abroad are required to phone through the surgery 5-7 days after you have submitted your travel form to find out exactly which travel vaccinations they require in advance of their appointment.
Update your Contact Details
You can update your contact details securely online. Click here to update your details
On Line Service - SystmOnline
We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients. It is a very easy to use website which enables you to:
View existing appointments
Book a 10 minute doctor's appointment over the next four weeks.
Cancel an appointment.
View your medication.
Request repeat medication.
Change your contact details.
View your Summary Care Record
Review your detailed recorded medical record.
The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications. Please see our 'Latest News' section for further details and how you can register for this service.
To view your summary care record online Click Here
Review your detailed recorded medical record
You now have the facility to review your detailed recorded medical record. However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing. This may take up to 10 working days.
(Site updated 11/12/2019)